Legal

Privacy Policy

Last updated: 11/10/2026

We make small batch soap and sell it through this website. We collect only what we need to take your order and get it to you, and we don't share it for marketing or advertising. Ever.

Who we are
CIVIL BLOCK MICROSOAPERY. Contact: citizens@civilblock.co.uk We decide how your data is used.

What we collect, and why
When you order: your name, delivery and billing address, email address, and what you ordered. We use it to take payment, make and send your order, and email you about it. We need it to fulfil your order.

Who else sees it

Stripe takes your card payment. Your card details go straight to Stripe. They never touch our website or our server.

Parcel2Go and the courier (Royal Mail, Evri, InPost or other) get your name, email, address and phone number so they can deliver.

Freethought Ltd hosts the website, so the order records sit encrypted, on their servers in the United Kingdom.

That's the full list. We don't sell your data, and we don't pass it to anyone to advertise to you.

What we don't do
- No advertising trackers, social media pixels or Google Analytics.
- No customer accounts or passwords to store.
- We count visits with Matomo software that we run ourselves, hosted on our server. It uses no cookies and anonymises IP addresses. Your visits aren't shared with anyone else.

Cookies
We only use cookies that the shop needs to work, such as remembering what's in your basket. Stripe may also set a cookie on the checkout page to prevent fraud.

How long we keep it
Order records are kept for 6 years, because tax law requires it. Nothing else is kept longer than we need it.

Your rights
You can ask to see, correct or delete your data (we can't delete records we are legally required to keep), or object to how we use it. Email citizens@civilblock.co.uk. If you're unhappy, you can complain to the Information Commissioner's Office: ico.org.uk, 0303 123 1113.